Hidden mountain resort phone number12/30/2023 This is a beautiful townhome with a gorgeous mountain view. We apologize that this came across as unclean. ![]() The splatter in the bathroom was polyurethane sealer. Two slats on one of the door blinds were broken and an outlet was recessed, although it did not pose a danger. Regarding the condition of your original townhome, we do disagree about the overall condition of the home. I understand this is not what you expected to encounter when you booked your stay, and if we could have changed the circumstances, we would have. I live 1/2 mile from the resort, and I was filling my toilets to flush as well. ![]() The governor had declared a state of emergency, and I do hope you realize that even on our best days, we cannot control these rare power and water outages. While we did refund your entire stay, we do regret that so many issues were completely out of our control during this ice storm. We understand that this forum is for communicating the good as well as the bad reviews, and we will take your opinions with an open mind and use it as constructively as possible to prevent future guests from being as frustrated as you were with the stay. Reported this resort to Consumer Affairs and East TN BBB The next day I explained that we decided to cut our trip short and we wanted to receive a refund for our stay due to lack of heat and no running water for 3 days in our villa, we was offered a stay with the resort any time within the next three months. That was the first time in 3 days the toilets had been flushed. I proceeded to explain our distressing circumstances to Kevin and also to Kevin back to villa 3340 to allow him to see the conditions in which the villa was rented to us, which he took pictures to document my concerns to relay it with the maintain dept, Kevin gave his sincere apologies explained that water should have been offered to us on day one and brought us water for drinking and to flush the toilets. This calling back and forth went on for another day which was by then we called to guest services and I spoke with Kevin Owner and Manager at Hidden Mountain resorts. Meanwhile roads are slick and there is no way to check out and go home and no one from the resort has offered us water for drinking and or flushing the toilets with knowing our then conditions. Later that afternoon after having no running water, I called again and requested to retrieve a bag that my husband I lift in the original villa we stayed in 3340 a maintence man brought it to us we asked him how soon would the water be restored he explained that he did not know. Feb 17,2015, I called 7:13am and spoke with guest services explained we had no water in the kitchen and or the bathrooms to flush the toilets I was told that they was working on restoring the water to the villas, I asked when they would have the matter repaired they explained sometime during the morning. The heat returned later that night but the water had not I called guest services 14 times to receive a busy signal every time on Feb 16, 2015. Without any electricity my family and I went 6 hours without proper heat and water. Monday night Feb 16, 2015, lights went out in the villa and an explosion proceeded behind our villa in which I called 911, we later found out that the transformer exploded and the 911 call that I made sent the fire dept out to handle the matter. We requested to be moved to a better villa that was comparable in price and we were moved to villa 3322 on Monday Feb 16, 2015. ![]() We rented villa 3340 originally, after unpacking and settling our four children in, we realized that the blinds were broken in the living room, electrical outlets where receding from the wall in the living room, the carpets were filthy and there was splatter of some kind all over the master bathroom. On My Family and I checked in to Hidden Mountain Resorts for a stay from Feb 15 - Feb 20 of 2015 in which we paid a total of 843.73, intl payment of 421.87 on Jan 27,2015 and final payment of 421.86 on Feb 15,2015 paid with debt card ending in 5926. ![]() Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.Hotels near (TYS) Mc Ghee Tyson Airport.Hotels near Ogle Brothers General Store.Hotels near Christmas & Candle Shop at The Apple Barn.Hotels near The Apple Barn Cider Mill And General Store.Ascend Collection Hotels in Sevierville.
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